• Order Processing Time: (1-3 days, 3-5 days during high volume) after order confirmation. Make sure your address is in English at check-out.
• Notice: Pre-Orders have a strict no cancellation policy.
SM Global Shop, (D.B.A. Urban Coconut) is the official SM Entertainment fashion merchandise store. We carry fashion merchandise of sensational K-pop groups: EXO, Super Junior, Girls' Generation, Red Velvet, NCT, NCT127, SHINee, TVXQ!, f(x) and more.
Majority of our sales support SM Entertainment Artists so they can provide all of their fans with more music to enjoy! *All album sales from SM Global Shop officially count toward Billboard Charts (US orders ONLY) and Gaon Charts (Both International + US orders)
We are proud to have partnered with Korean Wave #1 leader SM Entertainment to provide you with K-Pop apparel and accessories to spread Korean culture and artists globally. Our mission is to make it easier for SM Entertainment fans all around the world to purchase authentic beloved artists goods!
helpful tip, be mindful of what items are in your order!!
i love my new hat however i did order it with a pre-order of a lightstick so i had to wait a few months for the pre-order to be fulfilled (i did not mind), but my advice to others ... view moreis if an item is not pre-order consider doing separate purchases or you will wait for order fulfillment which in my case was close to 3 months ^^
the hat is very nice quality and it when my order was fulfilled the wait time for delivery was not too bad compared to other merch companies view less
The quality of the hat is fantastic! Will definitely buy again. Although there is a long shipping time as it took almost 2 months before I receive the item but the staff was very r... view moreesponsive to my queries on the updates. Thanks again! view less
Wonderful quality item. The embroidery detail is great and hat fits perfectly. Be warned if you have a larger head it might not work for you (it was fine for me on the largest sett... view moreing). Also be mindful that ship times are long due to stock issues with COVID for the global shop (mine took ~2 months to arrive), but staff pleasantly replied to my inquiry on timing and the item arrived perfectly! view less
Dear SM global shop, I have yet to receive my cap till now. I am unsure if it is lost since it has been at the same location since the 16 June. I am unable to contact UPS the couri... view moreer regarding this matter. The postage cost be over USD30 but I have already been waiting for so many weeks since the 11 June when it was ready for delivery. Appreciate if someone can help expedite this. Regards, Sui May view less
Q: I placed my pre-order on April 17 and it is now July 17 and I have not received my item yet. When will shipping begin? I also preordered other SHINee items (sweatshirt, bracelet, bag) and am waiting for them too. I want a refund if I do not receive them at all.
A: Hi Catherine V., We are really sorry to hear this. Please contact us via the Help Center on the bottom right side of our website. Our customer service team will help you.
