To address your concern regarding the missing or stolen package, we recommend taking the following steps:
* Check with Neighbors and Family: Sometimes, packages may be delivered to nearby addresses by mistake. We suggest asking your neighbors or family members if they may have received the package on your behalf.
* Verify Delivery Status: Please review the tracking information for your order to ensure the accurate delivery status. This information should be available in the shipping confirmation email we sent you earlier.
* Contact the Shipping Carrier: If the package is confirmed as delivered but remains unaccounted for, we advise contacting the shipping carrier directly. They may be able to provide additional information about the delivery location or any potential issues.
* File a Stolen Package Report: If it becomes evident that the package has been stolen or cannot be located despite delivery confirmation, please proceed to file a stolen package report with the shipping carrier. They will initiate an investigation to assist in recovering the package or offer appropriate remedies.
If your order has passed the 30 day delivery mark and there is no delivery or update, we kindly advise that you take the following steps:
1. **Contact the Shipping Carrier:** Please reach out to the shipping carrier responsible for your order's delivery. They should initiate an investigation and provide further details on your shipment's status. Provide them with your tracking number and any relevant order information.
2. **Claim Process:** The shipping carrier will guide you through the claims process. Follow their instructions carefully and provide the required documentation.
3. **Timely Action:** Please initiate the claim as soon as possible, as carriers often have specific timeframes for claims.
Unfortunately, we cannot issue refunds for lost international orders as this issue falls under the shipping carrier's responsibility.
Please understand that, unfortunately, we cannot directly intervene in this situation as the shipping carrier holds responsibility for the package's safety once it is delivered