Is this the official SM Entertainment Merchandise Shop?
Yes, we are licensed under SM Entertainment to sell their goods on our online shop. We primarily focus in the US, Latin, and European market since we ship all of our goods directly from the US. We carry only official SM Entertainment Merchandise which is branded by our official SM certification stickers that come with every order!
How is it SM Entertainment official merchandise? How can you define if it is SM Entertainment’s official merchandise?
We develop, design, produce and sell all our merchandise under Licensing contract with SM Entertainment, and we go through their approval process. Here is the way to define official merchandise:
1. Certification sticker
Why is certified official merchandise important? What is the difference between artists official merchandise and un-official merchandise?
1. Un-official simply means fake product that manufacturers or merchandisers produce without SM Entertainment’s approval nor rightful licensing contract. Which means, the sales from Un-official merchandise do not support SM Entertainment Ariststs in any shape or form.
2. Official merchandise sales 100% support all SM Entertainment artists
3. Official merchandise is made of high-quality fabrics, stitching styles and materials. We want fans to treasure their merchandise for many years.
4. Official merchandise is stylish and unique. We keep up with the latest trends.
Will you guys be restocking EXO Fanlight anytime soon?!
The restock date for the EXO Fanlight is not decided yet but if there is news we will definitely let our followers know!
When is the release date for album for [ARTIST}? Will [ARTIST] have a comeback? (Any other non-shopping and non-merchandise related questions)
Sorry but we do not have the right to share SM Entertainment’s internal information such as Artists’ schedule at this point ☹
What type of shipping services do you guys offer?
We offer international shipping via DHL and domestic shipping via USPS. For US orders, shipping is free for orders above $100. For more questions please read the shipping & payment info.
Why did I get charged fees to pick up my international order?
Depending on your country’s customs office you may have to pay duties and taxes for international shipping. These additional fees are assessed by your government and we have no control over them, nor do we know what fees they will use. If you are concerned about your country’s import tariff we suggest contacting your local customs office directly.